Refund policy

RETURN, REFUND, AND INTERNATIONAL SHIPPING POLICY

Last updated: January 1, 2026

Contact:

For any questions, email: waqtic.watches@gmail.com

    1.    Made to order products and final sale
Waqtic watches are built to order and inspected prior to shipment. Because each piece is assembled specifically for the customer and handled as a made to order product, all sales are final once an order enters processing.

Orders cannot be cancelled after processing begins.

    2.    Mechanical defect coverage
We will correct verified mechanical defects. A return is accepted only when a mechanical defect is confirmed by Waqtic.

Not considered defects:
• Normal wear and tear
• Cosmetic preferences
• Buyer’s remorse
• Sizing or fit preference
• Customs delays or holds
• Refused delivery
• Failure to retrieve a shipment from a postal facility or customs office

Time window to report a defect:

Notify us within 48 hours of the carrier marking the package as delivered, or within 48 hours of pickup if collected from a postal facility.

    3.    Return authorization required
Do not send items back without written authorization from Waqtic.

If a return is authorized:
• The watch must be returned before any refund is considered
• The watch must be unworn and in original condition
• All packaging, inserts, and included materials must be included
• We may document condition at receipt with photos and video as part of the inspection process

Return address will be provided after authorization.

    4.    Non defect returns (approved only at our discretion)
If we approve a return for a reason other than a verified defect:
• A 50 percent restocking fee applies
• Original shipping costs are non refundable
• Return shipping costs are paid by the customer
• The customer is responsible for the shipment until it is delivered back to us, including providing tracking and adequate packaging

    5.    Refunds and timing
Refunds are not issued until the watch is received and inspected.

If approved, refunds are issued to the original payment method only.
Bank processing times vary.

    6.    International shipping, customs, and pickup requirements
International buyers are responsible for:

• Providing a complete and accurate shipping address
• Monitoring tracking updates
• Paying all import duties, VAT, customs fees, and clearance charges required by the destination country
• Retrieving shipments held at a postal facility or customs office

Depending on the destination country and local postal rules, delivery may require pickup at a post office or customs facility.

If tracking shows a status such as “held at post office,” “awaiting pickup,” “customs clearance required,” or “delivery attempted,” the shipment is considered delivered to the local carrier and available to the addressee. Failure to retrieve the shipment does not qualify as non delivery.

    7.    Refused, unclaimed, or returned shipments
If a package is refused, unclaimed, abandoned, or returned to sender:
• The order is not eligible for a full refund
• A 50 percent restocking fee applies
• Original shipping costs are non refundable
• Any carrier return fees or customs related charges incurred may be deducted from any approved refund

    8.    Lost, delayed, or seized shipments
International shipments can be delayed due to customs processing or local carrier procedures. Waqtic is not responsible for delays caused by customs, local postal services, or events outside our control.

If a shipment is confirmed lost in transit by the carrier (not “held” or “awaiting pickup”), contact us and we will assist with the carrier inquiry process.

    9.    Disputes and chargebacks
If a payment dispute is initiated, we will submit order records and carrier tracking documentation to the payment processor, including delivery, attempted delivery, or hold for pickup records where applicable.

We encourage customers to contact waqtic.watches@gmail.com first so we can resolve issues directly.