Shipping policy

SHIPPING POLICY

Waqtic Watches are custom-assembled to order. Please read this policy carefully before placing your order.

1. Order Cancellation
Because each watch is built to order, orders cannot be canceled once processing begins. If you're unhappy with your order after receiving it, you may request a return under the terms of our Return and Refund Policy.

2. Estimated Build & Delivery Time
Standard orders typically take 2–3 weeks from order date to delivery. This includes:

  • Build time: watches are hand-assembled after your order is placed, not pulled from pre-built stock
  • Shipping time: once your watch passes inspection, it ships and typically arrives within a few business days depending on destination

Expedited orders, when available and selected at checkout, are prioritized in the build queue and shipped via faster carrier service. Expedited shipping reduces delivery time but does not guarantee an exact date.

Delivery times are estimates and may vary due to customs clearance, weather, carrier delays, custom-order complexity (engraving, special dials, molds), or public holidays.

3. Shipping Origin
Orders ship from our workshop based on product availability and build queue.

4. Delivery Issues & Missing Packages
Waqtic is not responsible for delays caused by carriers or customs once a package has shipped. If you experience a delivery issue:

  • If tracking shows "Delivered" but the package is missing, check with household members, neighbors, or building/mail management first
  • Verify the shipping address provided at checkout was correct
  • Email us at waqtic.watches@gmail.com with your order number and tracking information

We will open an inquiry with the carrier and aim to resolve it within 3 business days.

5. Need Help?
For any questions about your order, build timeline, or shipping, email us anytime at waqtic.watches@gmail.com. We respond within 24 hours.